Any problems check our Carephone SOS Tracker or Carephone Smart Home devices please here first
Downloading the Smartphone app
Setting emergency contacts
Text the tracker number with A1 from the required emergency contact phone
A reply of “set mobile number 1 OK!”
Repeat for further emergency contacts B1 and C1
Request Tracker location
To request the location of the Tracker simply text “Loc” from one of the emergency contact numbers
A reply will be sent with a link to the Trackers location
Credit, balance and SIM top up
To top up your balance follow this link
Fill in the form on the page and follow payment prompts
You can also check your balance on the same page
The costs are: 12p per minute / 12p per text / 12p per mb data
FAQs
To top up follow this link
The number is displayed on the SIM card inside the box
The GPS location can be accurate to 5 -10 metres, however used indoors or areas with poor GPS coverage the accuracy will reduce
To set up the device any mobile can be used, however, to access location links a smartphone is recommended
12 months
Yes, simply text “SMSO” to disable the SOS alarm
You can add up to 3 emergency contacts. However, anybody with the Tracker number will be able to call the Tracker and speak to the user
The default time zone should be GMT (UTC)
To change the time zone, simply text the Trackers mobile number:
“TZ+” to move forward
“TZ-” to move back
Followed by the number of hours, always use digits.
For example, to move forward 2 hours from GMT, text “TZ+2”
Text the Tracker “SMSO” to disable text alerts to reactivate text “SMS1”
Still have issues?
Reboot
If none of the above FAQs solve the issue text “REBBOT” to the Tracker from one of the emergency numbers. This will reboot the Tracker without losing any information
Reset
If that doesn’t work or the Tracker needs wiping text “RESET!” from an emergency contact and this will remove any information (not including credit)